The General Terms & Conditions of Sale apply to any visit or order placed on the website www.morgannebello.com. These General Terms & Conditions of Sale can be modified and updated without notice therefore the terms and conditions of the day of the visit or the order validation apply. These General Terms & Conditions of Sales are governed by French laws.
1- IDENTITY OF THE SELLER
MORGANNE BELLO SAS, a simplified joint-stock company with a capital of 50 000 euros whose registered office is located 3 rue du Marché Saint Honoré 75001 Paris France, registeredat the Paris Trade and Companies Register with number 828 686 147 with VAT number : FR57 828 686 147
E-mail : firstname.lastname@example.org
Phone : 01 42 60 14 04
These General Terms and Conditions of Sale (hereafter the “General Terms and Conditions of Sale”) exclusively govern sales made on the www.morgannebello.com website (hereafter the “Site”) for products offered by MORGANNE BELLO to general consumers (hereafter the “Clients”) and stipulate the conditions for ordering, payment, delivery and the management of returns, if any, of the products ordered by the Clients.
The General Terms and Conditions of Sale are placed at the disposal of the Clients on the www.morgannebello.com website, where they can be consulted directly.
The General Terms and Conditions of Sale are applicable to the Client, who declares that he/she is familiar with them and has accepted them by ticking the box “I accept the General Terms and Conditions of Sale” before the online ordering process can begin.
MORGANNE BELLO reserve the right to modify these General Terms and Conditions of Sale at any time. In the event of a modification of these General Terms and Conditions of Sale, the General Terms and Conditions of Sale applicable are those in force on the date of validation of the order. It is therefore up to the Client to refer to these conditions when validating each order.
The nullity of a clause shall not result in the nullity of these General Terms and Conditions of Sale.
The temporary or permanent non application of one or more of the clauses of these General Terms and Conditions of Sale by MORGANNE BELLO shall not constitute any waiver on its party of the right to apply this clause/these clauses or the other clauses of the General Terms and Conditions of Sale, which shall continue in full force.
3- THE CUSTOMERS
To be a customer of the Site you must be a consumer, of legal age and with full legal capacity.
Customers must, upon placing their first order on the Site, open a customer account and complete an order form containing certain mandatory fields in order for their product order to be processed by MORGANNE BELLO.
The information you give to MORGANNE BELLO when opening your customer account or upon any order you may place must be complete, accurate and up to date.
We may, if applicable, ask you to confirm – by any means – your identity and the information given.
4- THE PRODUCTS
On morgannebello.com, we only sell top-quality jewellery products, we do not sell second-hand products, flawed products or products of lower quality as compared to the corresponding standards offered on the market.
The products offered for sale are those featured on the Site. MORGANNE BELLO makes every effort to accurately present and describe the products, subject to technical constraints and in accordance with the highest standards on the market.
It is, however, possible that the Site may contain minor errors, which you recognize and accept. Moreover, although the gemstones we use have been carefully inspected by our specialists, they are all exclusively natural and their aspect may vary slightly from one stone to another which makes the charm of natural stones. In the event of any non-compliance of the product delivered with its description on the Site, MORGANNE BELLO agrees to remedy such non-compliance: you may either exercise your right of cancellation, or else implement our warranty of merchantability.
Regarding Personalization, the client acknowledges that they restrict themselves to only personalize a MORGANNE BELLO designed product and that the act of customization does not add any creative value. All intellectual property copyrights attached to the jewel are owned exclusively by MORGANNE BELLO. It is therefore agreed, as a pre-required condition to any sale of a personalized product that the Client agrees to transfer to MORGANNE BELLO all rights which may be attached to that very product.
MORGANNE BELLO considers that the Client by agreeing to the general sales terms has correctly acknowledged the transfer conditions of the rights related to their “potential creations” and accepts them without any reserves.
5- PLACING AN ORDER
5.1 The steps:
The acceptance of orders placed on the Site is subject to compliance with the procedure set up by MORGANNE BELLO. This takes the form of a series of succeeding screen pages indicating the steps to be taken by Clients to validate their order. You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance.
5.2 Verification of the order:
We are also entitled to refuse any order made by a Client with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale. In such cases, we will inform the Client by phone or by e-mail. Unless the Client contacts us to correct the error or the non-compliance with these general terms of sale, MORGANNE BELLO reserves the right not to process the order.
Using our search menus, you can find all the products you are looking for. Click on the images to be taken to the product pages in order to look at each product in detail.
Articles can be added to your basket after you have selected the potential size and quantity of the product.
Make sure you check the size, quantity and delivery lead-time of products that you place in your basket. To delete an article, click on “X”. You can then choose to place your order or to continue shopping.
In order to finish the buying contract of one or multiple products on the site you must fill in the order form which is provided on the site by following the relative instructions. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for the return of purchased products.
An order shall be deemed to have been submitted upon the electronic receipt of your order form by MORGANNE BELLO.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale. The order form will be filed in our data base for the period of time required in order to process your order, and as provided by law. You may access your order form, free of charge and at any time, by clicking on the section called Order Status. Before submitting the order form, you will be asked to identify and correct possible in-put errors. The submission of orders to MORGANNE BELLO must be carried out in French or in English.
In the Product information section, the availability of each product is indicated. Either the Product is in stock and the status is “In stock – Shipped withing 48h to 72h”, or the product is not in stock and to be manufactured or being manufactured or in transit towards our warehouse and the status is “Not available – Shipped within XX weeks”, the number of weeks is an estimate and may vary according to the Product.
After your order form has been submitted, MORGANNE BELLO will process your order.
MORGANNE BELLO may not process purchases that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or orders for products that are no longer available.
In the above cases, we shall inform you by e-mail that the contract has not been executed and that MORGANNE BELLO has not carried out your purchase order specifying the reasons thereof.
By submitting an order form and contracting with MORGANNE BELLO, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on MORGANNEBELLO.COM. Instead contact our Customer Service department at + 33 1 84 25 43 90.
Upon submission of an order form, MORGANNE BELLO shall send you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).
5.4. Modifying or cancelling an order:
The modification or cancellation of an order is not possible if the order is already transmitted to our logistic department. The Client can contact the customer service by phone +(33) 1 84 25 43 90 or by e-mail at the following address email@example.com to check the status of his/her order. In case of a major dysfunction of the Site regarding orders, transactions, or availability of products, MORGANNE BELLO reserves the right to cancel orders. Clients will be informed by email or by phone.
6- PRICE AND TERMS OF PAYMENT
The prices displayed on the Site are in Euros. Prices are VAT included, shipping excluded. The prices invoiced to Clients are those applicable on the date of the order.
For Clients outside the European Union or in the French DOM-TOM, it is to be noted that the prices do not include the amount corresponding to the duties and taxes applicable in the country of importation. The Client will have to pay the potential duties and taxes separately according to the local procedures of the country of delivery.
For Personalized order an upfront on-refundable payment of 40% of the price shall be made when placing the order and the remaining 60% will be paid when the product has been received in our warehouse and is ready to be shipped. Our Customer Service will inform and send a payment link to the Client.
Payment of the total price of the products and shipping costs may be made by credit card or Paypal.
Regarding the payment by credit card, the Client must be the owner of the credit card used for payment.
In order to fight against fraud, the Morganne Bello website has a security system called 3D Secure.
3D Secure is designed to make online shopping transactions safer by authenticating a cardholder’s identity at the time of purchase, through the likes of Verified by Visa and MasterCard SecureCode.
A transaction using Verified by Visa or SecureCode will redirect cardholders to the website of their card-issuing bank. The cardholder may then be requested by their bank to enter a password to be authenticated.
This security system is free of charge.
If, for whatsoever reason (opposition, refusal by the issuing center, etc.), it is not possible to debit the amounts owed by you, your order will not be registered by MORGANNE BELLO.
To ensure lead times can be met, Clients should check that they have provided complete and accurate information concerning the delivery address (such as inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Clients will bare full responsibility if a delivery problem has happened because of incorrect information input during the ordering process.
In mainland France (including Corsica), the orders are shipped with the “Colissimo avec signature” service (at the address indicated or in a point of collection or “Point Relais” upon the choice of the Client). For the avoidance of doubt, contrary to the delivery to a “Point Relais” where the professional must check an ID before remitting the parcel, the procedure “Colissimo avec signature” does not imply that the delivery agent will check an ID but means that the parcel cannot be delivered without the presence of someone receiving it and without the signature of the latter. For all other deliveries, the service of renowned international operators such as: UPS, Fedex, DHL or Chronopost will be used.
The parcel is shipped and delivered according to the shipping method chosen by the Client. It is the responsibility of the Client to ensure that the package has not been damaged and (if necessary) report any damage
7.1 Lead times
Indicative lead times may vary depending on the shipping method.
Mainland France : 2 to 3 working days depending on the region
Europe : 3 to 4 working days
USA, Canada : 4 to 5 working days
Asia : 4 to 5 working days
Rest of the world : 4 to 5 working days
MORGANNE BELLO commits to ship all orders of products in stock within a 72 hour lead-time.
Any change in address made by the Client may lead to an extension of the lead time.
MORGANNE BELLO and shipping companies being distinct and independent business entities, MORGANNE BELLO cannot be held responsible for any delivery delay attributable to Colissimo or any other shipping company.
7.2 Delivery delays
If the Products are not delivered by the delivery date indicated to the Client for a reason that is not due to the Client, not due to an unforeseeable or insurmountable third party event or a force majeure event, the Client may request the termination of the sale by registered letter with acknowledgement of receipt or in writing in another durable form. For this, he must order MORGANNE BELLO, by registered letter with acknowledgement of receipt, to complete the delivery of the Product(s) within an additional reasonable timeframe. If MORGANNE BELLO has not delivered within this timeframe, the Client may send a registered letter with acknowledgement of receipt terminating the order.
The contract will be considered to be terminated upon receipt by MORGANNE BELLO of the letter or written notice informing it of this termination, unless MORGANNE BELLO has delivered the order in the meantime.
If the delivery time constitutes an essential condition of the contact for the Client, the contract will be considered to have been terminated upon receipt by MORGANNE BELLO of the letter or written notice informing it of this termination.
In the event of termination due to the late delivery of Product(s), MORGANNE BELLO undertakes to reimburse the Client for all the expenses incurred, at the latest within 14 days of the date on which the Client terminated the contract.
8- CANCELLATIONS AND RETURN POLICY
Except for Personalized orders, Clients have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of fifteen (15) clear days from receipt of the products ordered.
To simplify the exercise of this right of cancellation, MORGANNE BELLO asks customers to notify it by any means, Clients should specify whether they wish a refund or in special cases a credit.
Customers also have the possibility of contacting our customer service department by e-mail: firstname.lastname@example.org for any additional information.
This right to withdraw can only be used for products that have not been used in any way or altered by the Client.
The products must be returned in perfect condition, in their original packaging together with the return slip and the delivery slip. No attempt must have been made to use the products.
When the Client exercises his right to withdraw, he undertakes to return the Product within fourteen days following notice that he intends to exercise his right to withdraw. The costs of returning the product shall be borne entirely by the Client.
MORGANNE BELLO undertakes to reimburse the Client for all amounts paid, excluding the initial delivery costs (unless the item was defective when the Client received it)
Potential duty taxes due to the return of a product are also at the Client charge.
MORGANNE BELLO request the Clients to return the item by mail with a tracking number. Clients are free to choose any shipping company, at their own risk.
The right to withdraw - besides compliance with the terms and procedures described above - shall be deemed correctly exercised once the following conditions have been fully met:
You must send us an e-mail to email@example.com or call us +(33) 1 84 25 43 90)
The products must not have been used, worn, washed nor damaged.
The label attached to earrings must not be removed, otherwise the refund can not be made.
The products must be returned in their original packaging. If you wish to return a kit or set, it must contain all the original components.
The returned products must be sent to MORGANNE BELLO in a single delivery. MORGANNE BELLO reserves the right not to accept products belonging to a single order returned and delivered at different times.
MORGANNE BELLO shall refund the sums already paid for the purchase of the products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to MORGANNE BELLO, as in the case where the products do not have the promised essential characteristics, have manufacturing defects or that they have been erroneously delivered.
In the event that the Client’s return does not comply with the terms and conditions set out in paragraph 5 of these General Terms and Conditions of Sale, the Client will not be entitled to any refund of the sums already paid to MORGANNE BELLO nevertheless, they shall be entitled, at their own expense, to receive the products in the conditions in which they were sent back to MORGANNE BELLO. If they do not wish to receive the products in the conditions in which they were sent back to MORGANNE BELLO, MORGANNE BELLO shall be entitled to keep the products and withhold the sums already received.
Concerning the Personalized products returns: The article L121-20-2 of the consumer code states that the right to retract cannot be practiced for contracts of confectioned supplies according to the specifications of the consumer or strictly personalized.
Nevertheless we will reimburse or exchange personalized products that do not correspond to your order (non conform or defective)
The reimbursement will be done within fourteen (14) days after receipt of the products by MORGANNE BELLO.
9- REIMBURSEMENT TERMS
The refund will be made in the same way that the product was originally purchased (Credit card Or Paypal)
The refund procedure shall be started by MORGANNE BELLO within thirty (30) days starting when MORGANNE BELLO receives the goods, after checking that the return right has been correctly exercised and that the returned products are accepted.
If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by MORGANNE BELLO to the individual who made the payment.
10- STATUTORY WARRANTIES
Regardless of any specific warranty terms extended to customers with the product delivered, all MORGANNE BELLO products sold on the Site are subject to the following statutory warranties:
Article L.211-4 of the French Consumer Code: “The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.”
Article L.211-5 of the French Consumer Code: “To comply with the contract, the product must: 1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or 2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted."
Article L.211-12 of the French Consumer Code: “Legal action based on non-compliance is time-barred two years after the delivery of the product.”
Article L.211-13 of the French Consumer Code: “The provisions of this section do not deprive the purchaser of the right to bring an action on account of redhibitory defects as provided for in Articles 1641 through 1649 of the Civil Code or any other action of a contractual or extra contractual nature to which the purchaser is entitled under the law.”
Article 1641 of the Civil Code: “The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s)”.
Article 1648 (1) of the Civil Code: “The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect.”
11- INTELLECTUAL PROPERTY
The Website remains the exclusive property of the company MORGANNE BELLO. This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trademarks, database rights and other intellectual property rights. Any attempt to access the Website source code and protocols or any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited.
Any copying, reproduction or fraudulent use through any means is considered as counterfeiting and the counterfeiter’s civil and/or criminal liability may be held. MORGANNE BELLO reserves the right to claim for compensation for the recognized prejudice.
You hereby acknowledge that MORGANNE BELLO Website and its content are protected copyright, trademarks, patents rights, database rights and other lawful intellectual property rights.
12- DATA PROTECTION
The Client is informed that the data that they provide on the Site is subject to various automated personal data processing operations.
In application of French law n°78-17 of January 1978 relating to data processing, files and freedom, we recall that personal data collected from the Client is necessary for the processing of the order. This data may also be used for prospection purposes. The specific purpose of each data processing operation is described with respect to the processing concerned.
These data are destined for internal use by MORGANNE BELLO. The personal data may also be transmitted to third parties, partners of MORGANNE BELLO, unless the Client objects to this at the time of the collection of the data concerning him.
The Client’s personal data are kept for the length of time strictly necessary to complete the purpose of each of the data processing operations envisaged by MORGANNE BELLO.
The Client has the right to access, modify and oppose the processing of the data concerning him by contacting customer services by e-mail at the following address: firstname.lastname@example.org
MORGANNE BELLO cannot be held liable in the case of failure to perform or incorrect performance of the agreement due to the Client or due to an unforeseeable and insurmountable factor in connection with a third party to the agreement or in the event of force majeure.
14- SETTLEMENT OF DISPUTES AND APPLICABLE LAW
Sales ordered from MORGANNE BELLO via the www.morgannebello.com Site shall be governed by French law.
In the event of a dispute, it is agreed to seek an amicable solution before any legal action. Falling this, all disputes to which this contract may give rise concerning its validity, interpretation, performance, its consequences or subsequent related agreements, shall be brought before the competent courts in accordance with the ordinary law rules of jurisdiction.